Trouble Shootings

Error Resolution Guide

Having trouble loading data? Please check the following:

1. Team Member Status: Make sure the connected account is included as a team member of the Kakao Moment ad account. If not, add the account as a team member and reconnect the app.

2. Ad Status: If the selected ad is not currently active or is in a paused state, data may not be available.

3. Ad Format vs. Metrics: Some metrics may not appear if the ad format does not match the type of data being requested.

4. Account Role Permissions: Confirm that the user’s role is set to Owner or Editor. For how to check or change permissions, please refer to the Kakao Customer Center.