Trouble Shootings
Error Resolution Guide
Here’s the translated and summarized information in English for reference and support:
Why aren’t Facebook Leads being retrieved?
Check if you’re using a Business Account: Personal Facebook or Instagram accounts cannot be connected. Make sure you're using a Facebook Business account.
No leads for the selected ad: The selected ad may not have any lead data. Try selecting a different ad to retrieve available leads.
Missing permissions on the connected account: If your connected Facebook Business account lacks permissions, you won’t be able to access the lead data. Please ensure that the account has full admin access, then try retrieving the leads again.
Why are there discrepancies between Outcode and Facebook Ads Manager reports?
Outcode retrieves Facebook ad metrics based on UTC time (which is +9 hours ahead of Korea Standard Time). As a result, the data may not perfectly match the figures shown in the Ads Manager dashboard, which uses your local time zone.
Can I retrieve data older than 90 days?
No. According to Meta's policy, data is only available for the last 90 days from the current date. Older data cannot be retrieved.
Let me know if you want this formatted for user documentation or an in-app help message.
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